So, here is the lowdown on everything you need to know about pickup at the Home Depot and how you can change pickup person. The Home Depot is committed to providing its customers with the best service. Screwed by Home Depot again. Can You Change Pickup Person at Home Depot. So my real true rating would be a negative 5. The delivery people wouldn't leave it because they couldn't install it until the valve was changed. The new pick-up person must provide their ID, confirmation email, and order number. When he gets to the doorway that measures 29" he tell us he can't deliver the fridge because it won't fit.
Changing Pick Up Person Home Depot.Com
SO AFTER HAVING TO WAIT A WEEK WITHOUT A FRDIGE FOR A DELIVERY THAT DIDN'T HAPPEN - THE REORDER OF A REPLACEMENT MEANS WAITING ANOTHER F'ING WEEK! I call and escalate. They cam looked around and told me they can not install but did not give a reason why. Beware who you're dealing with and always have your original receipt or you may be dismissed and NOT get your refund on the Credit Card.
They should be able to deliver as it was still early in the day at 1:00 p. The delivery company sucks at customer service as it is not my fault the idiots can't read or have enough brain cells to research. This delay affects my customers and affects my business reputation. They had only been at my house for a matter of 10-15 minutes. On 9/14 called with the approximate delivery time. Was told 10 business days and here we are 30 days later and nothing. He was just grumpy the whole time and when he went to leave he says "you are lucky I even came here, if this was a last stop I wouldn't have even come, " very unacceptable and inappropriate!!! The subcontractors the Home Depot uses are exceedingly low quality and beyond unprofessional. Shame on you Home Depot. This is really a win-win scenario for everyone. So here I am over 2 months after purchasing all these appliances and my microwave is sitting in the garage. Home Depot Return Policy: Insider Tips To Make It REALLY Work For You. Drivers show up at 9:40 am, one driver has no mask. I've had no resolution to date. We contacted Home Deport and asked them to explain why the delivery service told us that the plumber would come with the refrigerator and once valve was replaced they would them install the refrigerator and now they are telling us we have to set up a new time to delivery the refrigerator.
I contacted Home Depot customer service and this is their response; "Your order will be delivered to the closest dry area outside your home; typically the front door, porch or driveway. It is not level leaving a gap down the side getting wider as it goes down. Change pickup person for home depot order. The Whirlpool agent from local store told me there is nothing they could do as the dryer itself was in good condition & the problem was with the breaker. They couldn't seem to get their story straight.
Change Pickup Person For Home Depot Order
Hopefully we can get our installation money back and just figure it out on our own. We cannot ship to APO/FPO, P. O. The next day came and neither plumber nor the refrigerator came during the delivery window. I informed her to look at the paint cans (obviously purchased before). Customers can use the automated service or hold for a live customer service agent. First unit was damaged and had to be sent back. He flat out said they were lazy and he sees this happen all the time. Changing pick up person home depot.com. They never those find back to our account. I have little faith that the plumber and refrigerator will be here tomorrow. She said he made a stop and would be there in 10 min. Obviously, that was no solution. Now we are supposedly being rescheduled again - probably as the last one of the day. We recently purchased a large shower enclosure online from Home Depot. Had to pay plumber $240.
When we called we were told it was really because we hadn't uninstalled and moved the appliances ourselves and that was expected. They wheeled the new washer down my driveway to my lower level entry and came in to remove my old washer from my basement. I AM CALLING GOOGLE AND ASKING ABOUT THIS. On Friday, June 10, I got a phone call from the installer at 8:49 a. saying they would be at my house with the washer in 30 to 35 minutes. I then asked why I would have gotten rid of my perfectly functional stove, while 5 months pregnant and my husband being out of town if I would have know this was going to happen. We had to resort to online shopping as none were in stock. Change pickup person home depot. They will find any excuse to not have to install your appliances. Best part is the, again neglected to notify me or reimburse me.
So now I'm without a refrigerator another week! Please allow 3-5 business days for parcel ground delivery and 5-10 business days for home delivery in addition to order processing time which varies by product. Store Pick-Up - Homedepot.ca. These guys rent crap trucks, load as much crap on it as possible because they get paid by the number of deliveries they make - who cares if you've waited a week without a fridge - and then get a damaged one …. I am over 80 years old and for months have had to go to laundromats to wash my clothes. So I went online and re-ordered the same one to be delivered 4 days later. The whole house due to it not being isolated/contained.
Change Pickup Person Home Depot
I eventually spoke with management who notated my order to give the discount after delivery. He asks "I'll be refunded for everything that I didn't receive, right" customer rep said "yes we will be releasing those find back... We will never buy an appliance from Home Depot again as long as they continue to use moronic idiots like these clowns from Home Depot's delivery company, GEM Appliance Delivery. They were in a huge hurry, made a nasty mess, and slammed and banged around for the entire time they were in my home. The disrespectful and cockey installer cranked the 'legs' on the dryer as high as they would go so when the washer was installed it was 2" higher than the washer and 5" apart from it. I was patient and understood.
I said screw it I'll install it myself. My husband explained that the original dishwasher was installed just fine and even showed them the shut off valve after we redid things for them the first time with my father. Here is the Kicker the new dryer is to be delivered on 1/16/2023 and The damaged one is going to be picked up on 1/17/2023 Talk about a waste of time and resources I was told that is because there are two different work orders and i could not convince the Rep to make it on the same day. The details are moot. Delivery man was rude. It is not a company, it is a fraudster. Now I need to have somebody who come in and help me to install it because it's a little more complicated than I am able. After you receive an email that your order is ready, head to the store to collect your order from the in-store service desk. Which I've now fixed. We value your privacy. He dumped the new dryer in our entrance area and wouldn't bring it to our laundry room. I have order 3 - 4 times and every time the shipment is delayed for one reason or another. Online Customer Support can be reached by LiveChat 24 hours a day, 7 days per week, or at 1-800-430-3376 Monday - Sunday, 6a. Just recieved washer/dryer/and dishwasher from home depot.
His response to me was "Im leaving" When I asked him his name he refused to tell me -when I asked the second guy his name - he said "I don't know" They both, also were NOT wearing masks. He said we will have to return it and call you to reschedule. What About Online Returns? I rated it a 1 - but it's a 0. At 12 noon they called and said they needed to reschedule for another day but could not tell me a time until the day before delivery.
They were right on time with the delivery. If you'd like to change the person picking up your order, select Make Changes in your order details. I guess these idiots wanted to get off early because according to HD CS rep they could not deliver since they attempted already. The day comes and I'm 1 stop away according to the tracker information.
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